Complete contact center platform with Multi-channel ACD (Voice, Email, SMS, Social Media), IVR, Dialer, Quality Monitoring, Interaction Intelligence and more ..
Start your contact center in 30 minutes, with Zero Capex and No Hardware/Software installationGet CloudAgent Now!
Automate processes seamlessly using IVR Open Web API
Enable intelligent pre and post call routing with integrated business rules
Offer Automated IVR Services 24x7, optimizing Agent timeSign up
Reduce agent call handling time. Enable Agent Screen-pops for caller information, lead management and much more
Integrate your CRM and other business systems using simple Web CTI API
Build innovative apps such as pushing abondoned calls to dialer queue for automated call backSign up
Access Real-time dashboards from anywhere
Get real-time view of contact center KPIs
Monitor Agent Performance at real-timeSign up
Cloudagent, with it's advanced features like
screen pop, ACD, skill routing, sticky agents, agent scripts etc
has been proven to improve the call center agent efficiency by 100%.
That is, if your agents are handling 100 calls without Cloudagent,
then, using Cloudagent, they will be able to handle 200
calls. We even have a module for handling Justdial leads.
Interaction Analyst in Cloudagent is an advanced business intelligence tool which helps you get insights into your calling patterns. It has more than 300 reports across all dimensions of a call center. It can help you answer questions like "Who is the most efficient agent?", "What is the average call handling time for support skill?", "What is the peak hour for my call center?"more
Customers call your call center to get
answers. Cloudagent, with it's seamless integration with KooKoo
will help you design complex IVRs integrated with your CRM to
answer your caller queries before they even reach your agents.
Agents are shown contextual information about the caller including
previous calls. You can do advanced flows like priority callers,
play order details, handle
Cloudagent Dialer helps you reach customer
proactively. Different dialer type i.e. preview, progressive, IVR
lets you define the most customer friendly way to contact your
customer. Our dialers have helped increase agent productivity upto
400% as compared to manual dialing.
Cloudagent integrated voice logger allows supervisor to judge agent performance in context of the call i.e. campaign, skill etc. Cloudagent allows to custom define the different weightage parameter applicable to particular skill/process allowing agent performance to be judged in terms of parameter that impact the process performance the most.more
Cloudagent while a complete out-of-box
product, can still be extended to suite your business requirement.
Cloudagent simple Open API for CTI, CDR and Dialer allows you to
seamlessly integrate it with your business systems for an
end-to-end customized and optimized process performance.
We signed up with Ozonetel in July this year - the primary reason being that we were expanding to Hyderabad and Mumbai and had 5 more cities planned in 2013. Until July, we were using a solution that wouldn't allow us to use the cloud and have a seamless customer service experience across cities. We evaluated companies and found Ozonetel to be best suited for our needs. We now have an integrated call center across 3 cities. The team is very good, support is timely and responsive, product enhancements/customization have been addressed. "