Cloud Contact Centre "CloudAgent" Inbound Outbound Contact Centre on PSTN cloud enabling Anytime Anywhere Agent.
Dynamic IVR "KooKoo" integrates seamlessly enabling intelligent call routing driven by customer choice and business rules
Call Analytics "Interaction Analyst" integrated Business Intelligence tool for in-depth customer interactions analysis
What It Offers
- Full-featured Inbound/Outbound Call Centre
- State of the art IVR with KooKoo
- Advanced ACD with multi-location skill routing
- Call Queues with custom music on hold
- Call Recording
- Computer Telephony Integration "Screen Pops"
- Supervisor Dashboard for Real-time multi-location call centre monitoring
- Real-time and Historic call reports
- Integrated Business Intelligence Tool for costumer interaction in-depth analysis
Why CloudAgent
- Leader in Cloud Contact Centre Solutions
- Contact centre in the cloud with Zero Hardware installation and absolute mobility
- Build and Manage and Optimize your call centre in few clicks with CloudAgent portal
- Facilitates distributed regional contact centre operation for call treatment in regional languages with regional context
- Dynamic capacity planing as per your business requirement
- Maximum uptime with multi-location call routing
- Zero setup cost, Reduced operational cost, Maximised ROI, Improved customer satisfaction
Testimonials
We would thank the entire team in getting the things done as per the schedule and importantly getting it right in the first place. Thanks Team for helping us to have a successful implementation of the call centre software, and definitely it has helped us to stream line our internal process, customer satisfaction & the quality of the service we extend to our operators.
