A leading packers and movers company in India has adopted Cloudagent
for their contact center operations. They run a distributed contact center across 3 cities and managed from a
single location. The average call handling time has come down by 80% since using Cloudagent.
One of the most reputed educational institute in India has deployed Cloudagent
to provide support to student queries and manage admissions using intelligent IVR.
Student satisfaction has been improved a lot as they are intelligently routed to the correct branch and their
questions are answered faster.
Cloudagent was instrumental in helping the travel portal identify agent performance gaps. Interaction Analyst helped
the decision makers to analyze the weekly performance of agents and update their processes.
A lot of ecommerce companies use Cloudagent for their contact center operations. Integration of Cloudagent into their
CRMs is seamless to provide a 360 degree customer support functionality.
One of the upcoming children care hospital uses Cloudagent to manage patient interactions. An intelligent appointment booking IVR
welcomes the callers and connects them to the correct agents in the correct location.
An auto attendant system for handling peak call volumes was deployed to take care of
the peak loads during admissions.
We signed up with Ozonetel in July this year - the primary reason being that we were expanding to Hyderabad and Mumbai and had 5 more cities planned in 2013. Until July, we were using a solution that wouldn't allow us to use the cloud and have a seamless customer service experience across cities. We evaluated companies and found Ozonetel to be best suited for our needs. We now have an integrated call centre across 3 cities. The team is very good, support is timely and responsive, product enhancements/customisation have been addressed. "
Hari Menon(Co-founder & CEO) 
